Return Policy

Track 'n Trade Charting Software & Plug-ins

Gecko Software provides full feature 14-day trials for all software, plug-ins, and data services allowing clients to explore products in their entirety. Therefore, no returns are available after purchase of these items.

Bulls 'n Bears

Due to the fact that the Bulls 'n Bears Plug-In is an exclusive and proprietary trading system, we do not allow 14-Day unregistered trials.  All trials of Bulls 'n Bears must be registered with Gecko Software. Just like the rest of the Track 'n Trade product line, a 14 day trial is available for this product, so no refunds are available for this plug-in or Plug-In. To register for a free 14-Day trial of Bulls 'n Bears, please contact us at: 1-800-862-7193 or 435-752-8026. Thank you.

Educational Courses

Due to the sensitive nature of printed and educational materials, Gecko Software cannot give a refund for the products listed in the Educational Courses section.  Namely: Personal Investor's Hour, 10 Steps Course, Indicators Course, Risk & Money Management CD, Fibonacci & Elliott Wave Educational CD and Workbook, and the PitNews Trading Training Video CD. If you return one of these products no refund will be issued, and shipping charges to return the product back to you will apply. Lost, stolen, or damaged products are not the responsibility of Gecko Software.
Monthly & Annual Data Subscriptions

Data Services Billing

Data charges are billed according to the day that you purchased the service. For example, if you order your data service on June 22 your next billing date would be July 22 and so on. If you order on the 28-31st of the month, your renewal date is the 28th of the following month. This information is available in your email receipt.  If you have any questions about your billing period, please contact us at 800-862-7193 or 435-752-8026 and select the accounting dept.

Data Services Cancellations

A customer may cancel the auto-renewal data service at any time via telephone: 800-862-7193 or
435-752-8026.  Cancellations cannot be accepted via email or via voice mail.  No refunds are available after auto data service subscription charges. Once your data service is cancelled, the service will expire and you will receive an email confirmation of the cancellation on the expiration date.

Annual Data Services

Gecko Software provides a full, no risk, 14-Day trial of our software including data, therefore no refunds are available. 

TradeMiner Software

No Trial can be taken in advance on the TradeMiner Platforms so Gecko Software, Inc. provides a 30-day money back guarantee.  No Refunds are available on TradeMiner Upgrades and Data Cubes.  You may request a return/refund at any time within 30 days after the purchase date.  No refunds will be given on TradeMiner products after the 30-day period has lapsed.  A customer may request a return/refund at anytime via telephone: 1.800.862.7193 ext. 4 or 435.752.8026 ext. 4. Please note that return/refunds cannot be accepted via email or voice mail.

To return a defective product:

If you receive a defective CD, please contact Gecko Software to receive authorization to return for exchange.  Defective products are replaced at no cost to you.
Ship to the following address:

Gecko Software, Inc.
Attn: Repairs
271 N. Springcreek Pkwy Ste. A
Providence, UT 84332

Ship using a service that includes insurance and a tracking service.  Lost or damaged shipments are not the responsibility of Gecko Software, Inc. and will not receive an exchange.

Questions?

Please contact our Sales or Accounting Dept at:

Toll Free in the US & Canada:  800-862-7193 (includes nights & weekends)
Outside the US & Canada: 435-752-8026