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Track 'n Trade LIVE Futures

Frequently Asked Questions

I lost my Gecko Software account password

Select "Forgot Password" listed within the Gecko Tab underneath the Track 'n Trade login screen to have a new temporary password e-mailed to you.

I have lost my simulated demo account user name/password

Your login information can be found in an email sent to you when your demo account was originally created. If you have misplaced this email, you may request this information by contacting support: contact us

I am unable to connect to Track 'n Trade, but my internet is turned on and working

The most common cause of a failed connection to Track 'n Trade is due to a personal firewall or anti-virus software. Please ensure that Track 'n Trade is on the allow list of your personal firewall software. Depending on your anti-virus application, you may also lose your connection due to an actively running virus scan of your computer. Some anti-virus applications have been known to close the ports used by Track 'n Trade during an active scan.

Track 'n Trade LIVE Futures connects to Gecko Software, Inc. servers using a proprietary protocol that is not currently proxy or socks enabled. This is usually only an issue in a restricted environment that enforces proxy or socks use instead of using network address translation or publicly routable ip addresses, like a larger corporate network. To make an exception for Track 'n Trade LIVE Futures, please allow traffic to: port 60190

I stopped receiving live data

1) The most common cause of a lost TNT Live connection is due to personal firewall or anti-virus software. If you repeatedly lose streaming data connections, check that your personal firewall is not running a system scan or a definitions update. It is very common for these programs to lock/freeze your ports while running an update or system scan. These may need to be deactivated or removed to prevent this problem from occurring. If this only occurs while running a scan, you may need to place TNT Live into the firewall's allow/exception list.

2) The second most common cause of a lost connection is due to the use of a wireless internet connection. For this reason, all TNT Live clients are recommended to use a direct cable connection to the modem/router whenever possible. Live market data is very taxing on a system and requires a stable and constant internet connection. If you work with a wireless network, try a direct cable connection and see if the problem abates.

3) Another very common culprit to lost connection is the Sleep/Hibernation mode of your PC. When an installation of Windows goes to Sleep, it is not uncommon for network connections and even hard drives to turn off. If you return to work with TNT after an extended delay and you must bring the computer out of a sleep/hibernation mode, check that your data is up-to-date. If after opening from hibernation you find that your data has stopped updating. Close and reopen TNT to reconnect to the brokers server. If the problem continues, disable your Windows Sleep/Hibernation from Display Settings in your Windows Control Panel.

Can I install Track n' Trade on more than one computer?

You may install TNT LIVE on three personal computers, but you will only be able to be logged in from one computer at a time (most recent login takes precedent).

Simultaneous logins from more than one computer require additional software licenses. However, you may log in four times simultaneously from the same computer using a demo account and/or four times simultaneously from a real account.

Is Track 'n Trade compatible with my Apple Mac?

We currently do not have a native Mac-based version of Track 'n Trade. However, many of our clients are successfully running Track 'n Trade on their Mac using a Windows emulator such as Parallels, Boot Camp, Virtual PC, VMware, etc.

System requirements?

Track 'n Trade is supported on Windows 10, 8, 7, and Vista or on a Mac computer using a Windows emulator (such as Parallels, BootCamp, etc). To maximize the performance of Track 'n Trade, we recommended your system has a minimum of 4GB of available RAM.

How do I suggest a new feature that I feel will improve TNT?

If you would like to request a new feature, open the Help menu of Track 'n Trade and select "Report a Problem/Feature." A webpage will appear with a section to create your very own Feature Request.

New feature requests will be sent directly to our software development management team. Be sure to document any outside resources and include specific details of how your feature will improve TNT

Why do my Autopilot trade results appear differently than I remember?

It is very important to save your Autopilot systems into saved chart books. Doing this will insure that your indicator settings will be saved. Autopilot saved systems do not include indicator customization. Saving your systems into chart books will ensure that your Autopilot system is paired with the correct indicator settings and signals.

How do I share/store my Autopilot results?

The very best method to share or store Autopilot results is by creating a saved book from the File Menu - Save. You may then send this same book to other Autopilot traders as well. You may also print and store copies of your system by selecting "Print" found in the bottom-left of your Autopilot control panel.

*Hint* After selecting Print, there is an option available to "Print as Graphic". Selecting this feature will create a picture showing all of your autopilot settings, trades and results that can be saved to your computer!

I have lost my real money trading account information.

You may request your real money trading account information by selecting the 'Forgot Login/Password?' link below the login screen found on the brokerage page here:

How do I renew my data service?

You may renew your data service online here: Data Service

Why am I running out of subscriptions when opening new charts?

19 subscriptions is the default limit.

For each symbol, intraday and daily charts are one subscription. Range charts are another subscription.

Each option strike you are viewing in the Options Tab counts as a subscription.

To avoid running out of subscriptions, reduce the number of charts you have open, and/or reduce the size of the options strikes window.

My data appears incomplete or possibly corrupted

To clear and recreate your data follow these steps

Close all open charts (File Menu - New)

Select the File Menu - Manage Local Cache

Highlight and delete each desired symbol

Reopen your charts to download new cached data

Is there a way that I may reach you by phone?

Yes, please see the contact us page or call toll free: 1-800-862-7193.

Questions: Call 1-800-862-7193, Ext. 2
Note: All data/software services are recurring